# Property management answering service

Julius Answer by DealsFlow answers your office line day and night. It takes maintenance requests with the unit and the details, puts real emergencies through to whoever is on call, and books showings of available units.

## At a glance
- Answers tenants and prospects 24/7, including nights, weekends and holidays.
- Takes **maintenance requests** with the property and unit, what's wrong and since when, whether someone may enter, and the best number.
- Marks flooding, sewage backups, no heat, no water, no power, lockouts and broken locks as urgent, and offers to put the caller through to your on-call person.
- Books showings of available units, as requests your leasing agent confirms with one tap.
- Never promises a repair time and never decides rent, deposits or lease terms.
- From $79/month, every feature included, 7-day free trial.

## Why property managers need someone on the phone at night

Pipes burst at 2 a.m. and furnaces quit on holiday weekends. A tenant with water coming through the ceiling needs a real answer, and a voicemail box doesn't give one. The same goes for prospects: in CallRail's September 2025 survey of 1,000 US consumers, only 42% said they leave a voicemail when a business doesn't answer, and 21% immediately call another business.

Calling everyone back in the morning doesn't scale. Quo looked at 16.7 million missed business calls on its platform over three months in 2026 and found that 69% got no callback within 48 hours. Every unanswered call is either a repair that got worse overnight or a vacant unit that stayed vacant.

## A maintenance call at night

Here is an example call, shortened. Julius Answer greets the tenant with your company name, says it is an AI assistant and that the call is recorded, then gets what your maintenance team needs.

**Lakeview Property Management**Sunday, 11:40 p.m.Example

Hi, water is dripping through my bathroom ceiling. I think it's from the unit upstairs.

I'm sorry, that needs attention tonight. Which building and unit are you in?

410 Lake Street, unit 2B.

Thanks. When did it start, and may maintenance enter if you're not home?

About twenty minutes ago. Yes, they can come in.

I've marked this urgent. I can put you through to the on-call technician now. One moment.

**Urgent:** leak through bathroom ceiling, 410 Lake St unit 2B, entry permitted.**Sent:** urgent alert, then the call put through to the on-call technician.

An illustrative example. Your receptionist uses your company name, your properties and your own information.

## What Julius Answer does for a property management company

### Takes maintenance requests

Property and unit, what's wrong and since when, whether someone may enter, and the best number, saved as a request your team works from.

### Sorts emergencies from routine

A flooded bathroom is put through to whoever is on call. A dripping faucet becomes a request for the next business day.

### Books showings

Prospects pick from up to three open times for the unit they want to see; your leasing agent confirms with one tap.

### Answers rental questions

Rent you share, move-in costs, pet policy, how to apply, how tenants pay: only from your information.

### Leaves decisions to you

Rent, late fees, deposits, lease terms and evictions are never decided on the phone. Julius Answer takes a message for the manager.

### Keeps to fair housing

It talks about the properties, never about who lives there or who would fit in.

## Emergencies: how Julius Answer decides

How property management calls are handled
| What the caller says | What Julius Answer does |
|---|---|
| "I smell gas" or "there's a fire" | Tells them to leave and call 911 right away. |
| Flooding or a leak, a sewage backup, no heat in cold weather, no water, no power, a lockout, a door or window that won't lock | Takes the unit and details, marks it urgent and offers to connect them to your on-call person. If nobody picks up, the urgent message is waiting. |
| A routine repair: an appliance, a faucet, a light | Saves a maintenance request with the unit, the problem and entry permission. |
| A prospect asking about a vacancy | Answers from your information and books a showing. |
| Rent, late fees, deposits, a lease or an eviction | Takes a message for the manager; never decides on the phone. |

## For apartment communities, rentals and HOAs

An apartment community puts Julius Answer on the leasing office line, so residents reach someone after hours and prospects can book a tour at any time. A management company with many single-family rentals uses one line for all of them; the property address in each request tells your team where to go. Tenants who speak Spanish are answered in Spanish, with the request written in English; see [bilingual answering](/bilingual-answering-service/).

Many managers use Julius Answer only after hours: forward your line when the office closes, or forward only the calls you miss. The [after-hours answering service](/after-hours-answering-service/) page has the details.

## What it costs a property manager

Every plan includes every feature. Plans differ only in minutes and in how many calls can be answered at the same time: 1 on Starter, 3 on Pro and 10 on Business.

Julius Answer plans (USD)
|  | Starter | Pro | Business |
|---|---|---|---|
| Monthly price | $79 | $199 | $399 |
| Yearly price (two months free) | $790 | $1,990 | $3,990 |
| Call minutes included | 300 | 1,000 | 3,000 |
| Effective price per minute | $0.26 | $0.20 | $0.13 |
| Calls answered at the same time | 1 | 3 | 10 |
| Local phone number | Included | Included | Included |
| Every feature | Yes | Yes | Yes |
| Free trial | 7 days | 7 days | 7 days |

If your calls average three minutes, 1,000 minutes covers about 330 calls a month. A storm or a cold snap? Add extra minutes from $25; they never expire.

## Every tenant call answered, day and night

Start a 7-day free trial and have Julius Answer taking your maintenance calls tonight.

[Start free trial](/signup/) [See pricing](/pricing/)

## Frequently asked questions

### What does a property management answering service do?

It answers tenant and prospect calls when your office can't, especially at night and on weekends. Julius Answer takes maintenance requests with the property, unit, what's wrong and whether someone may enter, puts emergencies through to your on-call person, books showings of available units, and answers rental questions from your information.

### Which maintenance calls are treated as emergencies?

Water leaking or flooding, a sewage backup, no heat in cold weather, no water, no power to the unit, a lockout, and a door or window that won't lock. Julius Answer marks these urgent and offers to put the tenant through to your on-call person. For a gas smell or a fire, it tells the caller to leave and call 911 first.

### Will it promise a repair time or make decisions about rent?

No. Julius Answer never promises when a repair will happen and never decides rent, late fees, deposits, lease terms or evictions. It takes a message for the manager with what the tenant said.

### Can it book showings for prospective tenants?

Yes. It asks which property or unit they want to see and when they hope to move in, offers up to three open times and books the showing as a request your leasing agent confirms with one tap.

### Does it work as an apartment answering service?

Yes. Apartment communities use the same setup: residents reach the leasing office line after hours for maintenance requests, and prospects book showings. Calls in Spanish are answered in Spanish, with the summary in English.

### How much does a property management answering service cost?

Live answering services usually bill by the minute or the call. Julius Answer starts at $79 a month for 300 call minutes, with every feature on every plan and a 7-day free trial.

## Sources
1. [Missed calls cost businesses more than ever (survey of 1,000 US consumers)](https://www.callrail.com/blog/missed-calls-cost-businesses-more-than-ever), CallRail, September 25, 2025
1. [Small business callback statistics (16.7 million missed calls)](https://www.quo.com/blog/small-business-callback-statistics/), Quo, August 20, 2026

Checked 2026-10-20. Third-party prices and features change; check the vendor before you buy.

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Source: https://julius.dealsflow.ai/industries/property-management/
Updated: 2026-10-20