Privacy Policy

This policy explains how DealsFlow ("we", "us") handles information in Julius Answer, our AI receptionist service, and on this website. It covers two groups of people: customers (businesses that use Julius Answer and their staff) and callers (people who phone those businesses).

Information we collect

• Account information: names, email addresses, passwords (stored only as secure hashes), business name, business type, time zone and team logins.
• Business information: what customers tell Julius Answer about their business, such as services, prices, hours, team members and how calls should be handled.
• Call information: phone numbers, call times and durations, recordings, transcripts, summaries, messages, bookings and details callers choose to share (for example a name, an address or what they need).
• Billing information: plan, invoices and payment status. Card details are collected and stored by Stripe, not by us.
• Website and contact forms: what you send us through forms, and basic technical data such as browser type, used to keep the site working and safe.

How we use information

• To answer and handle calls for our customers, as each customer has set it up.
• To send customers summaries, alerts and the records they ask for.
• To remember returning callers for the business they called, so they don't have to repeat themselves.
• To run billing, prevent abuse, keep the service secure and fix problems.
• To reply to messages sent through our contact form.

We don't sell personal information, and we don't use callers' information to market to them.

Service providers

We use trusted providers to run Julius Answer, under agreements that limit how they use the data:

• Google (Gemini) for speech and language processing during and after calls.
• LiveKit for real-time call audio, and Telnyx for phone numbers and calling.
• Stripe for payments.
• Resend for sending email.
• Slack, Google Calendar, Zapier or Make, only when a customer connects them.
• Cloud hosting for our servers and databases.

Call recording and callers

Julius Answer tells every caller that it is an AI assistant and that the call is recorded. The business you called decides how your information is used for its own purposes; please contact that business for questions about it. We process caller information on the business's behalf.

Live demo calls on this website

When you use "Talk to Julius" on our homepage, your browser asks for your microphone and you talk with Julius Answer answering for a sample business we run. The call is recorded and transcribed like any call Julius Answer takes, and we keep it to run the demo and fix problems with it. We don't ask for your phone number or email, and we don't use the call to contact you. If you say your name, it is saved with the call. To have a demo call deleted, contact us with roughly when you made it.

How long we keep information

We keep customer data for as long as the account is open so the service works, and customers can export it at any time. When an account is closed, we delete or anonymize its data within a reasonable period, except where we must keep records for legal, tax or security reasons.

Your choices and rights

You can ask to see, correct or delete personal information we hold about you. Customers can change and export most data in the console. Callers can ask the business they called, or contact us. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act; we honor those rights.

Security

We protect information with measures such as separate data for each business enforced by the database, encrypted credentials and limited staff access. See Security for details.

Children

Julius Answer is a service for businesses and isn't directed at children under 13. We don't knowingly collect their information.

Changes

We'll update this page when our practices change and show the date at the top. For significant changes we'll tell customers by email or in the console.

Contact

Questions about privacy? Send us a message.