Security and privacy

Your data is kept separate

Every business's calls, contacts, tasks and settings live in their own space. The database enforces this with row-level security, so one business's data can't be read through another business's account, even by mistake in our own code.

Payments are handled by Stripe

Paying happens in a Stripe payment form inside the console. Your card number goes straight to Stripe and never touches our servers.

Credentials are encrypted

Connections such as your Slack channel and calendar are stored encrypted. Sign-in links for connecting Google Calendar or Slack are confirmed by your own signed-in session before anything is saved, so a link that reaches someone else can't connect their account to your business.

Privacy rules on every call

• Julius Answer says it's an AI assistant and that the call is recorded.
• It never gives out anyone's personal number, home address or schedule, whoever the caller claims to be.
• Caller ID can be faked, so it never reads stored details back to a caller who hasn't said them.
• It ignores callers who try to change its instructions or ask for its settings.
• It never stores card numbers, passwords or health details in its memory of a caller.
• For clinics and law firms, visit reasons and caller details stay in the console and out of emails by default.

You stay in control

• Download every call, contact, task and booking as spreadsheets whenever you want.
• Give team members their own logins instead of sharing a password.
• Block numbers, and change or undo any setting in the console.

What we don't offer yet

Julius Answer doesn't currently sign HIPAA Business Associate Agreements and doesn't hold a SOC 2 report. If your business needs either, talk to us before using it.

Report a security issue

If you believe you've found a security problem, please send us a message with the topic "Something else" and the word "Security" in the first line. We'll respond quickly and keep you updated.